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Return Policy
At Taj Parfum, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy within 14 days of receiving your order. Please follow the guidelines below for a smooth return process:
Return Procedure:
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Initiate Return: Visit our website at www.tajparfum.nl/return to initiate your return process.
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Packaging: Ensure that the products are in their original condition and packaging. Place the filled-out return form in the box and affix the provided return label securely on the package.
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Shipping: Take the package to your nearest post office and obtain a shipping receipt for your records.
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Notification: Once your return is processed, you will receive an automatic notification.
Refund Policy:
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Refund Timeline: We will refund the purchase amount and original shipping costs within 14 days of receiving the returned items.
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Method of Refund: The refund will be issued using the same method of payment as the original transaction. If this is not feasible, we will contact you to arrange an alternative method.
Return Costs:
- Customer Responsibility: Please note that return shipping costs are the responsibility of the customer unless the product is damaged or incorrectly delivered. In such cases, we will reimburse the return shipping costs afterward.
Contact Information:
If you have any further questions or concerns regarding our return policy, please feel free to contact us at:
- Email: tajparfum717@gmail.com
- Phone: +31685441033
We appreciate your understanding and cooperation. Thank you for shopping at Taj Parfum.